How to close a chat conversation

Chatbot and live chat conversations are available on the dashboard until you mark the conversation as closed. The process of closing a chat is explained below: 

1) Go to the chat window you wish to close 

2) Make sure the conversation with the user has ended 

3) Click on the red 'Close Chat' button 

4) The chat will now be moved to the 'Chats List' section (found in the left column menu under Chats)